Terms and Conditions

Registration and Account Security

• Customers must create an account to access and use the platform’s services.
• Customers are responsible for maintaining the confidentiality of their account credentials and ensuring all provided information is accurate and up to date.
• The company reserves the right to suspend or terminate accounts that violate platform policies or engage in fraudulent activities.

Orders and Payments

• Customers can place orders through the platform and must ensure that payment details provided are valid and authorized.
• The company offers various payment options, and transactions are processed securely through third-party payment providers.
• Once an order is placed, customers may not modify or cancel it unless permitted under the platform’s [Cancellation Policy] (if applicable).

Shipping and Delivery

• Estimated delivery times are provided at the time of purchase and may vary based on location, seller availability, and external factors.
• Customers must ensure that the provided delivery address is correct and accessible. The company is not responsible for orders delivered to incorrect addresses due to customer error.
• If a customer is unavailable at the time of delivery, the order may be rescheduled as per the platform’s [Delivery Policy].

📌 For detailed information, please refer to our [Delivery Policy].

Returns and Refunds

• Customers can request returns and refunds as per the return policy specified for each product. Some products may be non-returnable due to hygiene, personalization, or other restrictions.
• Refunds are processed after verification of the returned item, and the amount will be credited through the original payment method or store credit.
• Items that are damaged due to customer misuse or returned after the allowed return period may not be eligible for refunds.

For more details, please refer to our [Return Policy].

Customer Responsibilities

• Customers must use the platform responsibly and refrain from engaging in fraudulent activities, harassment, or misconduct towards sellers and delivery personnel.
• Any issues with orders must be reported to customer support within the designated time frame for resolution.
• The company reserves the right to take necessary actions, including account suspension, against customers who violate platform rules.

Privacy and Data Protection

• The company collects and processes customer data in accordance with its privacy policy to enhance user experience and ensure secure transactions.
• Customer data will not be shared with third parties without consent, except as required for order fulfillment or legal obligations.

For full details on how we handle customer data, please review our [Privacy Policy].

Liability and Disclaimers

• The company acts as an intermediary between sellers and customers and is not liable for product quality, delays, or misrepresentation by sellers.
• The company is not responsible for any damages resulting from unauthorized access to customer accounts due to negligence.

Changes to Terms and Conditions

• The company reserves the right to modify these terms at any time. Continued use of the platform implies acceptance of updated terms.
• Customers will be notified of significant changes via email or platform notifications.

Policy References

• For more information, please refer to our detailed policies: 📌 [Return Policy] – Information on returnable and non-returnable products, refund eligibility, and process.
• 📌 [Delivery Policy] – Estimated delivery times, shipping charges, and rescheduling conditions.
• 📌 [Privacy Policy] – How we collect, process, and protect your data.