Privacy Policy
- Data Collection
1.1. The company collects personal information, including but not limited to, name, email, phone number, and shipping address, to process orders and enhance user experience.
1.2. Additional data such as device information, IP address, and browsing behavior may be collected for analytics and security purposes.
1.3. Customers have the option to provide or decline certain personal information; however, some services may not be accessible without essential details. - Use of Personal Information
2.1. Personal information is used to process transactions, deliver orders, and provide customer support.
2.2. The company may use customer data to send promotional offers, newsletters, and updates, with an option to opt-out at any time.
2.3. Collected data is used for improving the platform, detecting fraudulent activities, and ensuring secure transactions. - Data Sharing and Disclosure
3.1. The company does not sell or rent personal information to third parties.
3.2. Data may be shared with third-party service providers such as payment processors, logistics partners, and marketing agencies, strictly for operational purposes.
3.3. Personal information may be disclosed if required by law, court order, or to protect the company's rights and safety. - Data Security
4.1. The company implements industry-standard security measures to protect personal data from unauthorized access, misuse, or breaches.
4.2. Customers are advised to maintain the confidentiality of their account credentials and notify the company of any unauthorized access. - Cookies and Tracking Technologies
5.1. The platform uses cookies to enhance user experience, store preferences, and analyze website traffic.
5.2. Customers can modify cookie settings through their browser; however, some functionalities may be affected.
5.3. Third-party analytics and advertising services may use tracking technologies to deliver personalized content and advertisements. - User Rights and Control
6.1. Customers can access, update, or delete their personal information by contacting customer support.
6.2. Users have the right to request details about data collection and processing practices.
6.3. Customers can withdraw consent for marketing communications at any time. - Policy Updates
7.1. The company reserves the right to update this privacy policy as necessary.
7.2. Customers will be notified of significant changes through email or platform notifications.
For any inquiries regarding privacy and data protection, please contact our support team.
Delivery Policy
- Shipping and Delivery Time
1.1. The estimated delivery time for orders varies depending on the destination and shipping method selected.
1.2. 4Sough delivery typically takes 2 to 5 business days.
1.3. Delivery times may be affected by external factors such as weather conditions, customs delays, or logistical disruptions. - Shipping Charges
2.1. Shipping charges are calculated based on the delivery location, order weight, and selected shipping method.
2.2. Free shipping may be available for orders above a specified amount, as per promotional offers.
2.3. Additional fees may apply for remote areas, oversized items, or special delivery requests. - Delivery Address and Accuracy
3.1. Customers must provide an accurate and complete delivery address at the time of purchase.
3.2. The company is not responsible for delays or lost shipments due to incorrect or incomplete address details.
3.3. Customers should ensure that someone is available to receive the package at the specified delivery address. - Missed and Failed Deliveries
4.1. If a delivery attempt fails due to the customer being unavailable, a second attempt may be made or the package may be held at a local pickup point.
4.2. Orders not collected within the holding period may be returned to the sender, and additional shipping charges may apply for re-delivery.
4.3. Customers will be notified via email or SMS about the delivery status and any necessary actions. - International Shipping
5.1. International orders are subject to customs regulations and import duties, which are the responsibility of the customer.
5.2. Delivery times for international orders vary based on the destination country and customs clearance process.
5.3. Some products may be restricted or prohibited in certain countries; customers are advised to check local regulations before placing an order. - Damaged or Lost Shipments
6.1. If a package arrives damaged, customers must report the issue within 2 days of delivery, along with photographic evidence.
6.2. Lost shipments must be reported within 3 days of the expected delivery date.
6.3. The company will work with shipping providers to investigate and resolve issues related to lost or damaged packages.
For any inquiries or concerns regarding delivery, please contact our customer support team.
Return Policy
- General Return Conditions
1.1. Customers can request a return within 2 days of receiving their order, provided the item meets the eligibility criteria.
1.2. Items must be returned in their original condition, unused, and with all original packaging, accessories, and tags intact.
1.3. Customers must provide proof of purchase for all return requests.
1.4. The company reserves the right to reject return requests if the product does not meet the return conditions. - Non-Returnable Items
The following items are not eligible for return:
2.1. Personal care and hygiene products (e.g., cosmetics, skincare, perfumes, oral hygiene products).
2.2. Undergarments, swimwear, and socks.
2.3. Perishable goods (e.g., food, beverages, supplements).
2.4. Digital products, software, and gift cards.
2.5. Customized or personalized items.
2.6. Opened or used consumables (e.g., batteries, fragrances, certain electronics).
2.7. Medical supplies and health-related devices. - Return Process
3.1. Customers must initiate the return process by contacting customer support and submitting a return request.
3.2. Once approved, customers will receive return instructions, including the return address and shipping guidelines.
3.3. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect product.
3.4. The company is not responsible for lost or damaged return shipments. Customers are advised to use a trackable shipping method. - Refunds
4.1. Refunds are processed after the returned item has been received and inspected.
4.2. If approved, the refund will be issued via the original payment method or store credit, as per customer preference.
4.3. Refund processing times may vary depending on the payment provider.
4.4. Items that do not meet return conditions will not be eligible for a refund. - Defective or Incorrect Items
5.1. Customers must report defective or incorrect items within 1 to 2 days of delivery.
5.2. In such cases, the company will cover the return shipping costs and offer a replacement or full refund.
5.3. Customers must provide photographic evidence of the issue before a return is approved.
For further details or inquiries, please contact our customer support team.
1. General Cancellation Terms
1.1. Customers can cancel an order only if it has not yet been processed or shipped. Once an order is shipped, cancellation is no longer possible.
1.2. Cancellation requests must be made through the platform’s order management section or by contacting customer support.
2. Cancellation Eligibility by Order Status
| Order Status | Can Be Canceled? | Notes |
|---|---|---|
| Order placed but not processed | ✅ Yes | Full refund available |
| Order processed but not shipped | ⚠️ Limited | Partial refund may apply, based on platform policies |
| Order shipped | ❌ No | Cancellation not possible, but return policy may apply |
3. Refund Process for Canceled Orders
3.1. If an order is canceled before processing, a full refund will be issued to the original payment method or as store credit.
3.2. If an order is canceled after processing but before shipping, the refund amount may be subject to processing fees (if applicable).
3.3. Refunds for canceled orders will be processed within 5-7 business days, depending on the payment provider.
4. Non-Cancelable Orders
4.1. Certain types of orders cannot be canceled, including but not limited to:
- Personalized or customized products
- Digital downloads and subscriptions
- Perishable items or products with a limited shelf life
- Products marked as "Final Sale"
5. Seller-Initiated Cancellations
5.1. In rare cases, a seller may need to cancel an order due to:
- Stock unavailability
- Payment verification failure
- Logistical issues preventing delivery
5.2. If an order is canceled by the seller, the customer will receive a full refund and may be offered an alternative product if available.
6. Changes and Amendments
6.1. The company reserves the right to modify this Cancellation Policy at any time. Changes will be communicated via email or platform notifications.
📌 For further details on refunds, refer to our [Return Policy].
By placing an order on the platform, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.